Sometimes we get so caught up in our own things that we either cannot or do not want to see a growing problem. When such a problem erupts, it can catch us broadside. Have you ever been in such a situation? What do you do? Let’s look at some suggestions:

Evaluate the situation.

Gather all the facts and start with a plan. Think first, then act.

Meet the difficult situation head-on.

Don’t avoid it. This situation occurred, and you must deal with it.

Remain calm and be objective.

Letting your emotions take over only make matters worse. You may say things you’ll regret. Avoid words like but, never, always, and should. Those words can elevate the situation rather than help solve the problem.

Be candid with the individual.

Say what needs to be said, openly and honestly.

Make it a two-way conversation.

Don’t talk “at” the person. Give them a chance to share their views and allow this earlier in the conversation than later. You may uncover more facts about the situation. They may even say some of the things you wanted to say but weren’t comfortable saying them.

Try to put yourself in their place and look at the situation from their point of view.

This step is the only way to understand their perspective and have an opportunity to resolve it.

Be flexible.

Approach this situation as a learning experience. Consider the possibility that this conflict may change the way you see or do things. That’s a good outcome.

Be tolerant.

It’s a more interesting world because we are all different. The way you solve the problem may not be your way, but that doesn’t make it the wrong way.

Follow these suggestions next time you find yourself in a difficult situation and you may have a better outcome.